Return Policy
In case of error of our company, we fully refund the money that corresponds to the value of the order and the shipping costs.
- In the event that there is no error on the part of our company, only the amount corresponding to the value of the products is refunded and the shipping costs (both for the initial order and for the return) are borne exclusively by the customer.
- In the event that the products you have received have exceeded your expiration date, we will refund the full amount corresponding to the value of the order and the shipping costs.
- Returns are accepted by arrangement only if the products are unused and in their original condition.
- In case of using the product or altering their original packaging, the return is not accepted.
- Refunds are made within 30 days of returning and receiving the products from our company.
- To get your money back you must tell us the account in which you want the deposit to be made. Return proof is required for returns.
- In case the return is not made within the period of (7) seven calendar days from the day of their receipt or some of the return conditions are not met, twostones.gr has the right not to accept the products back and not to proceed with a replacement. their.
- Before returning the product you should contact the returns department of twostones.gr at 2291 306861
- The address to which the products will be returned is: 7 Vassileos Konstantinou, Anavyssos, PC 190 13.
Product Return Procedure
Product sending
If you have previously called the return department of twostones.gr, pack and send the package with the product with the cooperating courier company (GENIKI TACHIDROMIKI), (ACS) or (ELTA TAXIMETΑFORES) of our company. Inside the package you will have placed a note in which you will inform us of the problem that has arisen with the returned product if of course the product meets the return conditions. In case the package arrives and it turns out that the return conditions do not apply, the product will not be accepted as explained in detail above. It will be returned to the customer and the shipping costs will be borne by him.
Order cancellations
You can cancel your order, if you wish, free of charge, provided that the products have NOT been shipped from our store and within 8 working hours (working hours of the physical store are considered working).
Remarks
Twostones.gr reserves the right to abolish or modify its return policy, by publishing the relevant new terms and conditions on its website.
In case of repeated returns or in case twostones.gr, in its absolute discretion, considers that the customer abuses the right of return or acts in bad faith reserves the right to refuse the return of the product even if the above terms and conditions are met.
Νeed help?
Contact us at info@twostones.gr for questions related to refunds and returns.